Careers

IT Entry Level Field Technician, Gesu Catholic School, Philadelphia, PA, Philadelphia County

Job Description

Gesu School is a special place where children learn and grow, in academics and in character. Discover all that we do for our students and our community. Inspired by the Jesuit and IHM traditions of social justice, faith, creative hope, and love, Gesu School helps students to transcend all forms of poverty by providing a comprehensive, innovative education.

In one of Philadelphia’s most marginalized neighborhoods, Gesu is a work of faith in action. An independent school rooted in the Catholic tradition, Gesu is the collaboration of people of all faiths – donors, volunteers, parents, teachers, mentors, and people like you – who recognize the impact of quality education on children’s lives.

We’re looking for people who are passionate about education and are looking to make a difference. Our promise to you is that we will provide you with an environment where you can work with dedicated teachers who are empathetic, engaged and compassionate. The possibilities are up to you!

We offer excellent benefits including health, dental, vision, 403b with company match, generous PTO and paid holidays and more!

Duties and Responsibilities

Responsibilities include:

  • Provide customer support for hardware and software systems;
  • Apply basic IT specialist system hardware and software and operating procedures;
  • Review and become familiar with all essential elements of IT contracts;
  • Communicate information about system changes through bi-weekly meetings.
  • Set up incoming computers systems, configure network settings and join to the network

As a member of the technical support unit, you will provide end-user support including but not limited to:

  • Document incidents in the helpdesk ticketing system and ensuring timely resolution of open tickets.
  • Communicate clearly and proactively with technology users and staff to understand, identify, document, and resolve problems
  • Create, update, manage user permissions and computer and group assignments in Active Directory
  • Install approved software releases, system upgrades, patches and software related compatibility issues
  • Maintain a working knowledge of computer technology, network systems, and standard software and act as a resource of technical information to the end user community

Requirements

Conditions of Employment

To qualify, you need to have at least one year of full-time experience assisting customers by identifying and/or resolving IT problems. – OR 1 full year of graduate level education or superior academic achievement (Superior Academic Achievement Definition) degree in an academic discipline related to this position OR an equivalent combination of education and experience.  You must be a U.S. citizen.

Additional Information

Interested and qualified candidates please send resume, cover letter, and updated clearances (FBI fingerprint, Child Abuse, and Criminal Background) to the e-mail address above.

If the position is offered, the candidate will be required to complete the “Protecting God’s Children” training through the Archdiocese of Philadelphia. Additional information regarding this training can be found here.

 

Posted on May 7, 2020

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